List of services

• Air-conditioning/heating in all hotel areas
• Open-air amphitheatre
• ATM machine in the lobby
• Baby-sitting upon request (additional charges apply)
• Bilingual Staff
• Car, motorbike and bicycle rental (additional charges apply)
• Club cars for internal transfer
• Currency exchange service
• Daily newspapers and magazines (additional charges apply)
• Environmental awareness and training program
• Florist on call (additional charges apply)
• Free airport transfer from/to the airport of Heraklion exclusively for online bookings through www.mitsis.com 
• Gift to all guests one day before departure
• Gift to all kids according to age group upon arrival
• Laundry, dry-cleaning and ironing service (additional charges apply)
• Library
• Lifeguards by the pools and beach
• Lifts in the main building
• Medical cover - doctor on call 24h /or in-house for certain hours (additional charges apply)
• Outdoor parking area within the hotel premises (free of charge)
• Parking area for buses
• Photographer service (additional charges apply)
• Pillow choice upon request and upon availability (additional charges apply)
• Pool access elevator for people with reduced mobility
• Porters / Baggage hold / Luggage storage
• 24h reception
• Salon de beauté with facial and body treatments, make-up and waxing services (additional charges apply)
• 24hrs security
• Shopping arcade with mini market, souvenir shop & jewellery shop, boutique
• Special gifts according to tier for Mitsis Storytellers guests in the room one day before departure.
• Transfers (additional charges apply)
• Turndown service
• Air-conditioned TV area
• Wake up service
• Website with up-to-date information and photos, direct booking option and guest evaluation
• Wi-Fi dedicated internet access in all hotel areas (free of charge)